FAQs

  • ▶ Postponement of WTM Latin America for Visitors
    ▶ Postponement of WTM Latin America for Exhibitors

     

    1. Visitor FAQs

    When and where will WTM Latin America now take place?

    Tuesday 20 October – Thursday 22 October 2020

    Is my registration still valid? 

    Yes, all visitor registrations will remain valid for the new event dates. We will be sending you a ‘one-click’ email in the coming weeks so you can quickly and easily reconfirm you are able to attend.

    What about already booked travel and hotel accommodation?

    You will have to contact the respective tour operator, airline and hotel you made your booking with and check your travel insurance.

    Why have you decided to postpone?

    • Following the escalation of COVID-19 worldwide and the importance of the health and safety of our exhibitors, visitors and staff, we made a decision to postpone the event. We apologise for the inconvenience that the postponement may cause.

    • The situation has been aggravated in recent days with increased cases of COVID-19, with serious concerns among exhibitors and visitors about attending and the fact that travel bans have been put in place by many organisations, all of which will interfere with the holding of the event.

    • Taking all these factors into consideration and the major importance of this event to the global travel community, we believe it is the best course of action to postpone the event so we are able to deliver to you, the high quality business event that you have come to expect, later in the year. We intend to do just that in the new dates of 20 -22 October 2020.

    Have all events associated with WTM Latin America been postponed?

    Yes, all component parts of the event have been postponed.

    What if the Covid-19 situation is unchanged or worse later in the year?

    We have considered this possibility and chosen a date from those available, which provides a better chance of us being able to deliver the event and avoid more disruption. However, the COVID-19 situation has, and continues to be, dynamic and we will continue to monitor the situation throughout the year and take the appropriate actions accordingly.

    Elements of the travel community may still be unable to attend the event due to travel restrictions at that time. Will you still run the event if attendance is still reduced?

    This is a major global event and we are hopeful that travel confidence will have been restored by the revised event dates.

    Why have you not just cancelled the 2020 event?

    Feedback from exhibitors and visitors is that they very much want the event to go ahead this year and, as organisers, we want to be able to deliver the expected value to those organisations.

    Who do I contact for further questions?

    Our customer services team is at your disposal for all further questions: customerservices@reedalcantara.com.br

    2. Exhibitor FAQs

    Why have you decided to postpone?

    • Following the escalation of COVID-19 worldwide and the importance of the health and safety of our exhibitors, visitors and staff, we made a decision to postpone the event. We apologise for the inconvenience that the postponement may cause.

    • The situation has been aggravated in recent days with increased cases of COVID-19, with serious concerns among exhibitors and visitors about attending and the fact that travel bans have been put in place by many organisations, all of which will interfere with the holding of the event.

    • Taking all these factors into consideration and the major importance of this event to the global travel community, we believe it is the best course of action to postpone the event so we are able to deliver to you, the high quality business event that you have come to expect, later in the year. We intend to do just that in the new dates of 20 -22 October 2020.

    Have all events associated with WTM Latin America been postponed?

    Yes, all component parts of the event have been postponed.

    What if the COVID-19 situation is unchanged or worse later in the year?

    We have considered this possibility and chosen a date from those available, which provides a better chance of us being able to deliver the event and avoid more disruption. However, the COVID-19 situation has, and continues to be, dynamic and we will continue to monitor the situation throughout the year and take the appropriate actions accordingly.

    Elements of the travel community may still be unable to attend the event due to travel restrictions at that time. Will you still run the event if attendance is still reduced?

    This is a major global event and we are hopeful that travel confidence will have been restored by the revised event dates.

    Why have you not just cancelled the 2020 event?

    Feedback from exhibitors and visitors is that they very much want the event to go ahead this year and, as organisers, we want to be able to deliver the expected value to those organisations.

    What happens with my participation costs or payments already made to Reed Exhibitions?

    Please contact your account executive in WTM Latin America for further details.

    Do we have any further claims against Reed Exhibitions due to the postponement of the event, e.g. cancellation costs for hotel, stand builders, flights, freight, venue services etc.?

    • Reed Exhibitions will not be liable for any loss or costs incurred by exhibitors for hotels, flights, etc. as a result of the postponement.

    • We strongly recommend that you contact your supplier directly to clarify their policy and check your travel insurance policy.

    Will I have the same location in the same hall on the new dates?

    Please contact your account executive in WTM Latin America for further details.

    Will I receive a new contract to exhibit for the postponed event?

    Please contact your account executive in WTM Latin America for further details.

    I have already cancelled due to the COVID-19. May I reverse my cancellation?

    Please contact your account executive in WTM Latin America for further details.

    When is the event in 2021?

    It’s scheduled for the first semester of 2021, please visit our website and social media for more updates.

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